Last updated October 21, 2026
This Privacy Policy explains what personal information Darby Pit LLC (“Darby Pit,” “we,” “us”) collects when you visit darbypit.com, use the Darby Pit Team staff app, order from us, create an account, or call or text us, and how we use, share and protect it. We do not sell or rent your personal information.
The short version
- We collect what we need to price, deliver and bill your order: your name, contact details, delivery address or map pin, order details and notes.
- Payments are handled by Elavon (U.S. Bank) and Stripe. We never see or store full card numbers.
- Calls to Darby Pit may be recorded and transcribed, and our team uses AI tools to help answer and keep track of calls, texts and emails.
- We use service providers, such as Elavon (U.S. Bank), Stripe, Google, Twilio, OpenAI, Anthropic and our hosting companies, to run this website and your orders.
- We use Google Analytics, and ad measurement from Google and Meta, to see how our website and ads are working.
- We never sell mobile phone numbers or text-message consent, and we don’t share them for marketing.
- Our employees-only Darby Pit Team app uses an employee’s location only with their permission, for shift and job tracking and delivery tools; see Darby Pit Team staff app and location.
- You can contact us with questions about your information or to ask us to correct or delete it.
Jump to a section
- Information we collect
- How we use information
- Who we share information with
- Text Message Privacy
- Cookies and similar tools
- How long we keep information
- How we protect information
- Your choices and requests
- Children
- Where information is stored
- Darby Pit Team staff app and location
- Changes to this policy
- Contact us
1. Information we collect
Information you give us
- Contact details: your name, phone number, email address, billing address, and business name if you give one.
- Delivery details: your delivery address or map pin, dump-location and access notes, delivery photos you upload, and your delivery choices.
- Order details: the materials, amounts, prices and discounts on your orders, and your order history.
- Account details: if you create an account, the email address you sign in with, your saved job sites and your text and email choices.
- Your agreements and choices: when you agreed to our policies and which version, and your text and email preferences.
- What you tell us: what you say or send us by phone, text or email, questions you type into the material helper on our website, and quote requests.
Payment information
When you pay, our payment processor, Elavon (U.S. Bank) or Stripe, collects your card or bank details directly. We receive the payment status and limited details, such as the card type and last four digits. We never see or store full card numbers.
Information collected automatically
- Device and usage information: your IP address, browser and device type, the pages you visit and how you use the site. Our servers and Cloudflare, which delivers and protects our website, record this technical information.
- Ad and referral information: if you arrive from an ad or a tagged link, we save the ad’s click ID (such as Google’s “gclid” or Meta’s “fbclid”) and campaign tags in a cookie on our own site for up to 90 days. If you then place an order, we keep them with your order and include them in the payment record with the relevant payment provider, so we can tell which ad led to the order. They don’t include your name, address or payment details.
- Customer email activity: for automatic order, delivery, payment or statement emails, we record whether a message appears to be opened, which links are tapped, and a general app or device label. Email privacy tools and scanners can make an open inaccurate; we do not keep the IP address or raw user agent for these events.
- Cookies and browser storage: see Cookies and similar tools below.
Calls and texts
Calls to Darby Pit may be recorded and transcribed, including calls a member of our team answers, and our automated phone assistant answers some calls. We keep call recordings, transcripts and summaries, the texts you send us and we send you, and records of your texting permission and any requests to stop.
2. How we use information
- To price deliveries, give quotes and check that we can serve your address.
- To take payment, send receipts, invoices and statements, and keep accounting and tax records.
- To schedule and complete deliveries and pickups, and to contact you about them.
- To answer calls, texts, emails and questions, provide customer support, and keep records of what we discussed.
- To run customer accounts and remember your policy agreements and preferences.
- To send text messages only as described in our Text Messaging Terms & Consent, and optional email updates or offers only if you asked for them.
- To understand how people use our website and which ads lead to orders, and to improve the site.
- To prevent fraud, protect our website and customers, and comply with the law.
3. Who we share information with
We share personal information only as needed to run our business:
- Our team: our staff and drivers see the order details they need to deliver your order and help you.
- Elavon (U.S. Bank): card payments, receipts and saved card details.
- Stripe: card and bank payments, receipts and saved payment methods.
- Google: Google Maps Platform (address suggestions, map locations and drive times used for delivery pricing), Google Analytics (how the site is used), Google Ads (measuring purchases and calls that come from Google ads), the Google reviews shown on our site, and Gmail and Google Contacts, where our business email and contacts are kept. If you arrive from a Google ad, the phone number on our site may be a Google forwarding number that rings our office, so Google can report calls from its ads.
- Meta (Facebook and Instagram): if you arrive from a Meta ad and then buy, our server sends Meta a purchase notice with the ad click ID, order number, order amount, and your browser type and IP address, so Meta can measure the ad. We never send Meta your name, email address, phone number or delivery address, and we don’t send this notice if your browser sends a Global Privacy Control or Do Not Track signal.
- Phone and text services: Twilio runs our phone system for recorded and assistant-answered calls and our texting line, 208-314-1141. Calls and texts to our other numbers go through our phone carriers and the messaging and contacts apps on our business phones, including Apple Messages, Google Messages and the SMS Gateway for Android service.
- AI services: OpenAI runs our automated phone assistant, transcribes and summarizes calls, and words the answers of the material helper on our website. OpenAI and Anthropic also power the assistants our team uses to read and answer calls, texts and emails and to prepare quotes, orders and records. Please don’t type sensitive personal details into the material helper.
- Telegram: our team’s messaging app, where call summaries and some call recordings are shared with our staff.
- Clerk: sign-in for customer accounts, with an email code or your Google account.
- Cloudflare: delivering and protecting our website, and handling email for our darbypit.com addresses.
- Amazon Web Services: hosting our website and order system.
- Map providers: the map used to drop a delivery pin loads its map code from unpkg and satellite images from Esri, which receive your IP address when the map loads.
- Legal and safety reasons: when the law requires it, to protect our rights, our customers or the public, or as part of a sale or transfer of our business.
These companies handle information under their own terms and privacy policies.
4. Text Message Privacy
When you provide a mobile phone number and ask Darby Pit LLC to communicate with you by text, we use that number only for the conversations and service updates you requested, such as answering questions, preparing quotes, confirming orders, coordinating delivery, sending bills, and providing customer support, and, only if you separately opted in, occasional offers and news.
We do not sell, rent, or share mobile phone numbers, SMS opt-in information, or text-message consent with third parties or affiliates for marketing or promotional purposes. We may share limited information with service providers that help us deliver text messages or operate our business, but only as needed to provide the requested service and subject to appropriate confidentiality obligations. Text-message consent records are not shared with third parties for their own marketing. This Text Message Privacy section controls over any broader or inconsistent statement elsewhere in this policy regarding mobile numbers, SMS opt-in data, or text-message consent.
You may opt out at any time by replying STOP. For help, reply HELP or contact Darby Pit at info@darbypit.com. Message frequency varies with your quotes, orders, deliveries and account, and offers and news, only if you separately opted in, are up to 4 messages a month. Message and data rates may apply. For details, see our Text Messaging Terms & Consent.
5. Cookies and similar tools
- Needed to run the site: cookies and browser storage that keep you signed in, remember your cart and checkout details, and protect the site. Cloudflare may set security cookies.
- Analytics and advertising: the Google Analytics and Google Ads tags set cookies to measure how the site is used and how ads perform, and our own “dp4_attr” cookie keeps ad click IDs and campaign tags for up to 90 days.
- Your choices: you can block or delete cookies in your browser settings, although some features, such as staying signed in, need them. You can opt out of Google Analytics with Google’s browser add-on, and manage ad personalization in your Google account’s ad settings.
- Privacy signals: we honor Global Privacy Control and Do Not Track signals for the Meta purchase notice described above. Our other tools don’t currently change what they do based on these signals.
6. How long we keep information
We keep order, payment, account, call and text records for as long as we need them to serve you and for accounting, tax and legal purposes. Questions typed into the material helper are not saved on our servers.
7. How we protect information
We use reasonable safeguards: our website uses encrypted connections, payment details stay with Elavon (U.S. Bank) or Stripe, and our order system requires a staff sign-in. No system is perfectly secure, so please keep your account sign-in private and tell us if you suspect a problem.
8. Your choices and requests
- To ask about the personal information we have about you, or to ask us to correct or delete it, email info@darbypit.com or call 208-313-5337. We’ll need to confirm it’s you, and we keep the records we need for orders, payments, taxes and legal reasons.
- Reply STOP to any text from us to stop texts, or HELP for help.
- To stop optional update or offer emails, tell us or use the unsubscribe option in the email.
- If you have an account, you can update your saved job sites and your text and email choices there, and remove saved payment methods.
9. Children
Our website and services are meant for adults, and you must be at least 18 years old to order. If we learn that someone under 18 has sent us personal information, we’ll use it only to let them know they can’t order from us.
10. Where information is stored
Our website and order system are hosted in the United States. Our service providers may process information in the United States and other countries.
11. Darby Pit Team staff app and location
Darby Pit Team is Darby Pit LLC’s employees-only work app. Staff sign in to use time-clock, hourly-job, delivery and work-attachment tools. The app sends staff account and work records to Darby Pit’s protected work system.
Location: with your permission, the app collects precise location for Clock In shift tracking and Hourly Work job tracking, including while the app is closed or not in use or the phone is locked. Background collection runs only while you are clocked in or an Hourly Work timer is running. Clocking out stops shift tracking; pausing or submitting an hourly job stops that job’s tracking. A separate active shift or job can continue. The Android app shows a tracking notification while background tracking runs.
The app also reads foreground location when you clock in or out, start or end a break, open or time a delivery, or tap a location button. The office uses work locations, routes and times to verify shifts and jobs and estimate delivery arrival times. An Hourly Work job’s route can be shown to that job’s customer with its invoice. Staff-shift location can support delivery arrival estimates. Service providers that run our work system, such as Amazon Web Services for hosting and Google Maps Platform for drive times, process location for us. Location is not sold or used for advertising.
Your choice: the Android app displays its location notice and asks you to choose “Turn on location” before requesting Android location permission or starting collection. “No thanks,” Back or closing an unanswered notice is not agreement. Declining keeps unrelated staff tools available; location-dependent features may ask again when you use them. You can change location permission at any time in your phone’s Settings.
Other app information: the app processes your staff sign-in and work records, photos and files you choose to attach to work, and device information needed for notifications and app operation. Darby Pit and its hosting and service providers use this information to operate the staff tools. Work records are kept as needed for operations, billing, payroll and legal recordkeeping. Contact us using the details below to ask about access, correction or deletion; records required for business or legal purposes may be retained.
12. Changes to this policy
We may update this policy. When we do, we’ll post the new version here with a new date. If you have an account, you’ll be asked to agree to the updated policy before your next order.
13. Contact us
- Darby Pit LLC
- Email: info@darbypit.com
- Phone (call or text): 208-313-5337
- Office hours: Monday–Saturday, 8 AM–5 PM Mountain Time; closed Sunday
- Mail: 415 E 1000 S, Driggs, ID 83422