Cancellations, changes and refunds
Last updated September 24, 2026
This policy explains how to cancel or change a Darby Pit order and when you can get a refund. It is part of the Terms of Service you agree to when you order.
The short version
- Cancel within 24 hours of your purchase for a full refund, unless your order is already out for delivery or has been delivered.
- After 24 hours, all sales are final except as described below. You can still ask us to change your delivery before your order is out for delivery.
- Delivered or picked-up material can’t be returned for a refund.
- Refunds of card and bank payments go back to the card or bank account you paid with.
1. Cancel within 24 hours for a full refund
You can cancel an order and get a full refund if you ask within 24 hours of your purchase and the order is not already out for delivery or delivered. For an online order, the 24 hours start when you complete payment at checkout.
Once an order is out for delivery, has been delivered or has been picked up, it can’t be cancelled or refunded. If your delivery is coming up soon, call rather than email so we can stop it in time.
2. How to cancel
Call or text 208-313-5337, or email [email protected], with your name, your order number if you have it, and the delivery address. Calling is fastest. We’ll confirm your cancellation.
3. After 24 hours
After the 24-hour window, all sales are final and orders can’t be cancelled for a refund, except as described in sections 4 and 5 below.
You can still ask us to change your delivery day or time window, the dump spot or your delivery notes before your order is out for delivery. Call or text us as early as you can. To add or switch material, contact us, and we’ll confirm what’s possible and any price difference before we make the change.
4. Weather and other delays
If weather, ground or road conditions, equipment problems or safety concerns keep us from delivering as scheduled, we’ll contact you to reschedule. If we can’t deliver within a reasonable time, you can cancel the undelivered part of your order for a full refund of what you paid for it.
5. When we can’t deliver or have to cancel
The driver makes the final safety decision about where the truck can go. If the driver can’t safely reach or dump at your site, we’ll contact you to work out another spot or plan.
If we cancel all or part of your order, for example because a material is unavailable or we can’t serve your site, we’ll refund what you paid for the part we cancel.
6. Delivered and picked-up material
All sales are final once material is delivered or picked up. Delivered material can’t be returned for a refund, and refunds don’t cover dissatisfaction with the material received, including the normal natural variation in color, size, moisture and texture described in our Terms.
If you think we delivered the wrong material or clearly less than you paid for, contact us right away, before you spread, mix or use it, and send photos if you can. We’ll look into it and let you know how we’ll handle it.
7. How refunds are paid
Refunds of card and bank payments go back to the card or bank account you paid with, through our payment processor, Stripe. After we issue a refund, your bank or card company controls how long it takes to appear on your statement.
8. Questions and disagreements
If you disagree with a decision about a cancellation or refund, contact us and we’ll review it with you. Please contact us before disputing a charge with your bank or card company. We can usually resolve it faster.
9. Changes to this policy
We may update this policy. The version you agreed to when you placed an order applies to that order.
10. Contact us
- Darby Pit LLC
- Phone (call or text): 208-313-5337
- Email: [email protected]
- Office hours: Monday–Saturday, 8 AM–5 PM Mountain Time; closed Sunday